Frequently Asked Questions
Everything you need to know about your SMUG beauty ritual.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials are dispatched, we will send a tracking link so you can follow your package's journey to your door.
Are SMUG products cruelty-free and vegan?
Absolutely. At SMUG, we believe in ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long does shipping take?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout if you need your glow-up kit sooner.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return unopened and unused products within 30 days of delivery for a full refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.
Do you ship internationally?
Yes, SMUG ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically during the checkout process.